BRCG: Partner of management
For the development of the BRCG service portfolio, the superior goal was to support the decision makers of market-oriented company units in their key tasks by high-performing solutions. BRCG consequently puts the exploitation of the potentials of your area and the increase of the performance of your organization into the focus.
Growing competition, shrinking markets, raised sales targets – you as sales manager are measured by one central reference number more than any other manager in the company: by turnover!
In order to be able to cope with the resulting pressure and to permanently give new impulses, you need central reference numbers of performance, which clearly show you the state of your sales organization and your performance on a regular basis.
In order to achieve your demanding goals concerning turnover and success, you need a performance system which shows you opportunities, makes potentials of improvement in your organization and your processes transparent and displays possibilities how to realize new sales. [ More ]
As a manager for service and support you are responsible for a special area within your company. This area is characterized by a very ambivalent situation: Customer contacts often concern negative contexts (e.g. customer complaints), but simultaneously they strongly influence the identification and perception of your company by customers and also the topics of customer satisfaction and customer loyalty.
Nevertheless the service and support area is frequently underestimated in the management discussion, which frequently results in a lacking awareness about the interesting sales and added value potentials of your area. [ More ]