„Service Performance Systems (SPS) not only help to optimize processes and costs – over and above that, they substantially contribute in consolidating your customer base and demonstrate the added value of your area for the company success.“
Dr. Holger Bergmann
You are responsible for the success of a service organization. Thus you have to control and optimize the key factors: quality, costs and added value.
The Service Performance System (SPS) provides you with all the important information through dashboards, blueprints, customer reports and action programs in a monitoring and reporting system.
You make a double gain: By using your Service Performance System (SPS) you will make out the potentials of your area. Therefore you are able to optimize processes, reduce costs and increase proceeds. By proving your results you gain more influence in the management discussion.
SPS – Successful service management needs efficient instruments
As a partner of the persons in charge of customer service, support and service organizations, BRCG has developed Service Performance Systems (SPS) in order to demonstrate and increase your succes in the company.
The most important features include:
We increase your success: The management-oriented project realization and the arrangement of information using dashboards, blueprints, customer reports and action programs define a new standard in the practise-oriented support of service managers.